Contact Us

Table of content

• Direct Communication Channels
• Common Areas of Assistance
• Community and Social Resources

We focus on making the gaming experience as smooth as possible for our players in the Philippines. Our support team is ready to help you with any part of the process, from basic account setup to the finer details of sports betting rules. We are available around the clock because we understand that questions can arise at any time. Our goal is to provide quick and clear solutions so that nothing gets in the way of your game.

Direct Communication Channels

To get the quickest and most helpful answer, it helps to pick the channel that fits your specific needs. Our specialized teams handle everything from quick site fixes to major business deals.

1. 24/7 Live Chat: This is your fastest route for help, available directly through the site or within our mobile app.
2. Business & Collaboration: reach out to [email protected] for commercial proposals or official corporate inquiries.
3. Affiliate Support: A dedicated line at [email protected] for anyone currently in or looking to join the 1win Partners program.

Most of our live chat messages get a response in under 2 minutes.

Common Areas of Assistance

As a user in the Philippines, you can chat with our support team to clear up regional details or handle specific account tasks. Our staff provides clear, step-by-step guidance so you can use the platform without any guesswork.

• PHP Transactions: Assistance with making deposits or withdrawing your winnings using local Philippines payment methods.
• KYC Verification: Help with the identity check process to keep your funds and account secure.
• Bonuses & Promos: Detailed info on current welcome offers, vouchers, and how to use your promo codes.
• App Troubleshooting: Technical fixes for installing or running the 1win app on Android and iOS devices.
• Rules & Mechanics: Explanations of sports betting settlement or how specific online casino games work.

Even if your question isn't on this list, don't hesitate to ask; we aim to provide a real solution for every player.

Community and Social Resources

We maintain an active presence on major platforms such as Telegram, Facebook, X, Instagram, YouTube, and Pinterest. These channels are excellent resources for Philippine players to find working mirrors, news about the 1win Team esports squad, and updates on new game releases. Furthermore, our social media pages are the primary source for exclusive vouchers. Following our official accounts is a reliable way to stay informed about all upcoming events and platform promotions.